Refund question

Jeremy06

Hi guys

I made a ticket for a refund because my headset (HP Reverb G2 v2) do not work (I had not retested before re-subscribing because I had already been sub several times in the past & the headset was working, I'm not using it very often)

I made the request shortly after subscribing and it's been over 10 days without any response from the support.

Can we make a refund or did I paid for nothing? :/

[deleted]

Jeremy06 Hey, did you get the ticket number when you reached out to support? If yes, can you send it over here?

Jeremy06

[deleted]

Hi Mateo,

I can't find it on my email but I know that I have send it 10 days before, I've sent it on the SLR Website and received confirmation that the message had been sent. I'm sure about that.

Can you check with my SLR Username ? "JeremyFR"

Thanks

[deleted]

Jeremy06 Just checked and confirmed that my colleague sent out a reply on Feb 12th, support number #42947, can you check your SPAM folder and confirm if you have an email called: SLR Refund Request?

Jeremy06

I've just checked but I have nothing, the last mail that I have is the premium sub :/

[deleted]

Jeremy06 Following up on a private thread.

Jeremy06

Thanks for your fast and kind answer Mateo

Have a good day