Hey desklamp3, try following these exact steps below as those proved to resolve the issue that you are currently facing:
- Disable the haptics toggle in DeoVR.
- Log out of your SLR account in DeoVR and close the app.
- Close the Haptics Connect app.
- Go to your phone app settings and delete the Haptics Connect app cache.
- Disconnect your toy from any other haptic app you might have used recently.
- Unpair the toy from your phone, turn off the toy, and disable Bluetooth on your phone.
- Enable Bluetooth on your phone again, pair your toy with your phone, and turn the toy off again.
- Run the Haptics Connect app, open a browser on your phone, go to the SLR website, and log in.
- If you are still logged in to SLR with your browser log out, and log in again.
- Go to your SLR profile page and click the connect to Haptics button.
- Turn on the toy and make sure your toy is found and connected in the Haptics Connect app.
- Launch DeoVR after your toy is successfully connected to the Haptics Connect app.
- Log back in to your SLR account with DeoVR, and re-enable haptics in DeoVR.
Please note that it's important to follow the instructions in the correct order to ensure a successful connection.
Sources: Troubleshooting Guide, Haptics Connect, Interactive Haptics Sex Toy Scripts Help Guide
Also worth mentioning is that the future version of the DeoVR app is not going to require a HapticsConnect app, but there is no exact date when this will be available, hopefully soon!
Let us know if the above resolved the issue!