Cannot connect to Handy in DEOVR suddenly.

jusplayin69

Hi,

As of today, I am getting an "error deserializing handy JSON! unexpected character found while parsing." It appears I cannot connect handy to DEOVR anymore. Any help? Thx.

rerun119

jusplayin69 I have been getting all kinds of weird disconnects for a couple weeks now. I don't know if it's my handy or my internet or SLR. Maybe 10 different messages of it losing connection, forced closed ect. Sometimes it just keeps running forever and can't stop it without unplugging it and starting the whole thing over again.

JamzVR

rerun119 same here on heresphere and deo.

doublevr

Thx. Reported to Handy and SLR devs

Handy is fixing it

alina

Good to know, just unboxed one and now trying to set up. Was super frustrated but at least I know it’s not me or my pieces for now. Please let us know if it’s working

alina

alina okay the fix was updating the firmware since mine was out of date.

doublevr

Make sure to update your handy. Should work now

rerun119

doublevr I didn't know I had to update the handy. Now do I do that?

justsomedude101

rerun119 https://www.handysetup.com/en/docs/getting-started/update-firmware/

rerun119

justsomedude101 Maybe it updates automatically cause just went to the handy page and did want it said. There was no update. I have never manually updated but looks like I am currant.

rerun119

I just used it. Nothing changed on my end. Still disconnected with all kinds of weird messages. Lost connection, forced stopped by the host, ect.

SLR64USER

Hello,
I'm currently experiencing the same problem (messages "No response from machine" instead of "Device Message Buffer Full").

does anyone know how to solve the problem please?
but it seems to be coming from their servers ... (just goes to show how great it is not to use local software ... once the online is dead nothing works :-) )

I also saw that he had a twitter account but nothing concerning this problem was posted.

SLR64USER

Got an answer from the staff
This confirms the problem with their servers
But it doesn't tell us much about what happens next =>

We're sorry that our online services are not available at the moment. There are some server issues and we're actively working on resolving them. Unfortunately we can't give you an estimate when it will be up and running again, but will of course try to have it up and running again as soon as possible.

Tobias
/The Handy team