Request a refund

yokada

Hello,I wanted to buy a one-month plan last night, but I bought a one-year plan by mistake. I found out and applied for a refund within two minutes. When can I get the refund? So that I can continue to buy the correct solution, thank you

My number is 31758

doublevr

yokada you should be able to convert to monthly yourself from the admin.
Otherwise no worries. Enjoy your premium, you will be all set once support gets to your ticket.

yokada

doublevr

Hello, first of all, thank you for your reply. I can't change it to a one-month plan by myself, and the credit card has been deducted for a year. I purchased it a few hours ago, but I canceled it immediately after I found out that I made a mistake. I haven't used it yet, I just want a refund and let me repurchase the correct plan, thank you