I could simply delete the posts, or even ban the users. But I don't. (What other mods do, is up to them.) - If some one is going to make public statements, I'm going to publicly answer, within reason.
The bad PR is just a loud minority. For many users I even go out of my way trying to help them with stuff that isn't even my job to do. Come check for important stuff during weekends and holidays, even though I don't have to. Yesterday, Saturday, I spent 5 hours on tickets and support via Discord, which I don't get paid extra for. I do this completely voluntarily for the user's benefit. - There are of course also always things I just ca not do, or say.
