UPDATE 4
Any one whom has not yet contacted us and needs assistance for missing payments or double payments, please let us know! Even if Epoch told you they sent a refund! Epoch already sent out refunds but clearly missed a bunch. - - If you contacted us but did not receive a reply in 24 hours, also please send us another support ticket and try with a different email provider if possible.

Include your SLR account email address or username if it's not the same as the one you are contacting us with.

Vrsumo2017

The bank/Card issuer is denying the payment. Sometimes it is required to ask them to allow payments to Epoch.

      Rakly3 yeah, i talk to them yesterday, they said they werent excepting payments from epoch at this time but would be in 24 hours, its been 24 hours but still not working. 🤷‍♂️🤦‍♂️

      Guess ima have to call again if it don't still go threw.

        Rakly3 well son of gun, guess what they told me?

        Mastercard not excepting transactions from epoch anymore. Smh 👎

        The world is ending as we know it 🥺😒😡...🙄

            Vrsumo2017 Prepaid mastercard might still work, as those are issued differently. You still might have to ask the card issuer to allow. To avoid any legal issues I can't recommend you any though.

            Have you tried Verotel at checkout?

                Rakly3 it is prepaid, and yeah i tried that one too and still decline 🤷‍♂️

                Idk, thats what she told me, "mastercard not excepting "these kinda transitions" is what she said and i ask, so ur saying mastercard not excepting transactions with the company epoch? And she said correct...also said i might wanna try visa. 🤦‍♂️

                    Vrsumo2017

                    A while back I heard about MC not allowing payments to Epoch any more, but you're the first person to tell me actually not being able to pay.

                      I can only recommend using Paypal with Epoch. Most comfortable and most secure way of doing subscriptions. And Mastercard credit cards aren't an issue either that way.

                        LordCrash well i thought about that cus i have a paypal card i don't use, pulled it out and says mc on it.

                        Im looking here on my paypal acc, how the hell do i easily just add funds?

                        Ridiculous even having to do this, i should just be able to pay with the card i been using for a while now, stupid mc 😒 ...its sooo stupid, they wont let me use it on epoch but i bet i could go purchase sum porn at a adult store and swipe away with the same card. 🤦‍♂️

                            Vrsumo2017 I don't ever add funds to my PP account, I just have my card linked to it and PP charges it. I don't know how it is in other places, but if you're in the EU there are no extra costs.

                              Vrsumo2017 You don't have to add funds to PP. Just store your credit card credentials on your PP account. You can then choose that credit card for future payments on other sites via PP.

                              Edit: Ninja'd by Rakly3... 😆

                                  LordCrash GOT IT! 🥳🎉🎉🎉🎉

                                  Smh, stupid mc situation made me miss out on good as deal too 😡...

                                  So stupid, i link the same card too lol, swear 🤦‍♂️

                                  Thanks G! 🥂🥂🥂🥂🥂

                                    Rakly3 unstickied the discussion .

                                    UPDATE 5
                                    Sorry for the long delay guys!

                                    We finally have a solution and refunds will be sent out today for double subscriptions and some PPV payments. There are a handful of PPV and top-up payments we were not able to find back yet. We are still working on it! I'm personally following everything up and will email you with the status of your case.

                                    Thanks for your patience and understanding!

                                    12 days later

                                    Hi support team,

                                    unfortunately I'm still get error messages from Epoch when I try to purchase the premium membership via paysafecard.
                                    Do you have any idea when this will be possible again?

                                    Thank you in advance.