mgbgt35 Hello, do you use the DeoVR application or a browser to access SLR? If you use the DeoVR app, please let us know its version, if a browser, please specify its name. Also, please let us know a model of your device.
If possible, we also kindly ask you to share a screenshot demonstrating the error. In addition, please try to connect to a different network, for example mobile hot spot, and check the issue