Good afternoon,

I have noticed in the past couple of months in DEOVR and using my Handy, after an hour or so, script heatmaps and loading the script to my Handy just stops with any new video I click on. A previously watched video in that session will still load, but no new video. I always thought my membership included unlimited streaming of video/script, but it appears not to be the case. I log out, re-boot the handy, but still have the same problem. By the next day, the ussue is resolved, until the same problem re-occurs after about an hour. Is there a limit to the number of streamed video/scripts I can watch in a 24 hour period?

    JordanSLR Message sent. A watched history would be useful in DEOVR player, like you get on the Web version. Thanks.

      a month later

      I have a similar problem, with the Kiroo Keon the videos with haptic support stop working after a little over an hour, you can watch them, but the toy no longer responds and the icon for haptic support is missing, there is definitely a daily script limit, which I think is a real shame, you pay for how long a person consumes VR and uses their toys, everyone should decide that for themselves. I hope it's just a software bug.

        JordanSLR yes, thanks for the help, as soon as the error occurs again I will send a request, yesterday I watched local videos and didn't have the problem.

          Thx guys. Keep these coming if you have an issue. We are looking to make everything work