Lovense Edge 2 - Unable to connect

lkjasld

Hi everyone,

yesterday I received my Lovense Edge 2 but so far I haven't been able to connect it to SLR with my Quest Pro Headset. I tried it with a direct BT connection through DeoVR and via Haptic Connects Android but both methods are unable to find the device.

The device goes into pairing mode and I'm able to use it with the Lovence controll app. It also shows up in the list of available bt devices in my Quest BT system settings and on my Android phone.

Firmware / Software Versions:

Quest Pro: V72
DeoVR: 14.4.2655
Edge 2: Latest (Doesn't show a number)

Things I already tried

Ensure that it doesn't connect with my phone (Remove Pairing, turn BT / device off)
Ensure that "nearby connection" permission is enabled
Lots of restarts of all devices
Pair / Unpair it with my quest pro through the bt system settings

Anyone else with the problem or does someone know how to fix it?

Let me know if you need any more details.

AlexSLR

lkjasld Hi 👋
I have redirected your case to the devs to check.
Thank you for such a detailed description! It is very helpful.
We will let you know if we need additional info.

lkjasld

AlexSLR Thanks for looking into it.

InfiniteFun Thanks.

I changed the BT name right away since it was always in pairing mode when not connected, but now I can't change it back to the original name since the "-" character is not allowed in the app. There also doesn't seem a way to do a full reset 🙁
However I can't imagine that DeoVR or HapticConnect just looks for a specific BT device name and don't support custom names.

I'm also hoping for easier connections with the dedicated app or the device from SLR.

InfiniteFun

Had the same issue ages ago, still waiting to hear if Lovesense 2 is i now compatible.

My Edge 2 is showing up as 'LVS-Edge' on Bluetooth, fyi.

Kinda hoping there's gonna be a few long-term issues like this one resolved when the dedicated SLR-Player comes out, i imagine that's the main focus right now...

AlexSLR

InfiniteFun Can you please specify what headset you use?

AlexSLR

lkjasld Do you mean you can't fully reset the Edge 2?
Have you tried to reinstall the DeoVR and Haptics Connect apps?

The connection process you tried should have worked.

InfiniteFun

AlexSLR

Quest 3, just to confirm i am not using a PC, headset app...

lkjasld

AlexSLR Reinstalling DeoVR and Haptics didn't solve the problem. It still doesn't show up when trying to connect despite being in pairing mode.

Regarding reset: There doesn't seem to be a way to factory reset the toy either through the official app or through a button combination on the toy itself. So i'm unable to change the BT device name back to its original value.

Curieux

I have the lovense edge 2, on my side it works with haptic connect, I keep the group informed about my next session if I find something