Unable To Sign Up For a Lifetime Subscription

kobraking

I have a subscription until November 29th. How do I take advantage of the lifetime subscription? There is no option to upgrade. Do I cancel? Then will the lifetime subscription be available on the 29th or 30th? I basically want to take advantage of that without canceling. I pay and then just roll me into the lifetime for 299.99. Thanks.

AlexSLR

kobraking Hi 👋
The upgrade option should be in Profile>Subscription.
We will check why you may not see it in your Profile.

kobraking

AlexSLR Thank you for the quick response and checking this. I doubled check again and the upgrade is not there.

AlexSLR

kobraking This issue can sometimes occur for users with promotional subscriptions.
Can you please reach out to our support team using this form?
We’ll check your subscription details and see how we can help with the upgrade in your case.

kobraking

AlexSLR Thank you. Filled out the form.

Foxinthecity

Hello - I have the same problem submitted query to support and no response - have checked junk folder too. What can I do pls? My renewal was recently taken for year so I just want to pay the difference rather than pay for annual + the Black Friday lifetime. Pls can you help? I don’t want to miss the offer deadline. Thank you.

JordanSLR

Foxinthecity, hey, could you please submit another message to support please? As soon as we get it we'll check your account 🙏

Goonyoons

Pardon me im having the same problem except i already have the money required in my account but it keeps redirecting me to input my credit card whereas last time it just used my balence. I would like to buy it before the black friday deal ends, please help.

JordanSLR

Goonyoons, please submit a message to support team so that we can check your account privately