Payment failed but amount still deducted from bank balance

unbindall

Hello SLR,

I also submitted a ticket for this issue via the contact webpage but didn't get a confirmation that it went through so I'm posting here just incase. About 2 hours ago I tried to subscribe for the yearly premium account with scripts and used PayPal to pay, and the amount of ₁₂₀ euros was deducted from my account. However, I was met with a transaction failed message on the SLR website after the payment had gone through and been confirmed by PayPal. I'm now 120 euros poorer and haven't got anything to show for it! I'd like to have my subscription confirmed by SLR and my premium account with scripts activated or at the very least I'd like a refund so that I can try again. I'd be happy to provide details on the transaction if someone who can help gets in touch with me.

Many thanks.

JordanSLR

unbindall, hi!

Could you please submit another support request using your forum nickname? Please let me know as soon as you do it so that I can check your request in the system 🙏

unbindall

JordanSLR Hi Jordan, thanks for your response, I submitted another request under Billing/account issue -> Request a refund (subscription | purchase). I noted my forum nickname on it.
My SLR username is unbindall, same as here.

Thanks 👍