Hi there!
To help us understand the issue better, we'll need a bit more information from you. Could you let us know what you're using: the app or a browser?
If it's the app, please share the version and specify whether it's the native version, Steam, or Meta Link.
If it's a browser, could you tell us which one and the version number?
Also, is this happening every time or just occasionally?
Thanks for your help!