• Support

  • Annual upgrade offer - can't pay

Has anyone managed to actually take up the current annual upgrade offer? I was definitely interested but Verotel has declined every card I've tried, including a new Revolut virtual card that I created specifically for the purpose . I've checked with my bank and CC company and they are not declining it, there are plenty of funds, there's no authorisation issues (3D-secure was done properly) or suspected fraud on their side. It's definitely Verotel declining the payment. Were I of a suspicious mind I would suspect that they aren't approving any transactions at all maybe because some limit of upgrades has already been reached... but I'm not that suspicious. I just want to pay.

Anyone able to help? Also, why is the upgrade being processed through Verotel when my regular sub goes via Epoch?

    Hey BungaBunga, could you please create a support ticket following this link so we can check your account and see what's happening?

    Additionally, would you be able to try any other processor when upgrading (TrustPay, SegPay)?

    Thanks!

        VelvetEcho I can't try any other processor because the upgrade link takes me directly to Verotel... have created a ticket anyway.

          4 months later