Cant delete BYOJ videos I created in DEOVR app, but delete fine on PC.

Knight1234

So I have made a few of those BYOJ videos, and later decided to erase them either on my cellphone or on my PC and they were no longer there and deleted. Now when I go into my Oculus Quest 2, into the DEOVR app, they are still there. I have tried everything I can think of. I have deleted cache from the app, I have even done a factory reset on my Quest 2 and they are still there. In the Deovr app, it doesnt seem to give you the option to delete BYOJ videos in app. Please help if you have any ideas.

Kieshi

Hi, thank you for reporting. Is this happening on version 13.13?
Could you create a ticket here if you haven't already

Knight1234

Kieshi Yes, it looks like I am using version13.13 and I had already created a ticket for this issue, just thought I would add on the discussion board as well. The person helping me with the ticket gave me some options which I tried and still no luck. This is just weird, because I've factory reset my quest 2. Deleted and re-downloaded the deovr app and it's all still there, which makes me think deovr is saving my information maybe which wouldn't make sense. But if I delete something on SLR website it should be gone no matter where I log in, which is the case except for on my quest 2/ deovr app.

Kieshi

Knight1234 understood, I will check with the team about it and get back to you

Knight1234

Kieshi thanks!