Video downloads not playing

crazyfists

Hi not sure what's going on but since the last app update most of my downloaded videos won't play anymore, it says I might be missing hevc codec (I am not) they all work fine in other video players still and I have been through reinstalling codecs and still nothing. I don't know why this would just be me though it seems.

Sandi_SLR

crazyfists please check player settings panel / options / alternative play
Switch that ON and check if it works.

crazyfists

Sandi_SLR I cant see 'alternative play' option anywhere. I have 'Switch Playback engine' and 'Direct show'. I have tried every combination of these on/off and still no luck. Cheers

Sandi_SLR

crazyfists hm, then can you send us 1 or 2 such files, we will gladly see it ourselves, it will be fastest this way.
Send to sandi@sexlikereal.com please.

crazyfists

Sandi_SLR All of the videos I have tried that I have downloaded from SLR won't play (I have many). Some examples are https://www.sexlikereal.com/scenes/for-your-eyes-only-34008?tab=downloads in 8k max version.
https://www.sexlikereal.com/scenes/the-kyler-rider-32213?tab=downloads in Optimal 4k H265
I can send if you need but I assume you can download these?

Sandi_SLR

crazyfists Dorden We are looking into it as we speak, thanks for reporting.

Sandi_SLR

crazyfists Dorden Can you guys please share the information on your setup and OS, so headset, operating system version... It will help us recreate it, thanks.

Dorden

I have exactly the same problem - tbh that happens all the time when you guys update the app. Also i have updated all those drivers yesterday: HEVC, LAV - just about everything and it still doesn't work, Switching the playback engine does absolutely nothing. I always dread the update days on SLR, usually the app is done after an update. Seems a clear case of: do not update if it's not broken...

Also a lot of people complain about that exact issue on the oculus store. Basically half the comments are about it not working after an update..

Any ideas how i can get the app back to play slr videos again? For examples you can use any VR Edging scene in 4k to see the error, in fact not a single of my downloaded videos is running on the DeoVR app.

Dorden

Okay, just tested those videos on other players - no problem, only the deovr is unable to play those videos. Also everything worked fine before the update. I watched a video in deovr, then it updated and said it was missing the HEVC/LAV codecs lol.

crazyfists

Sandi_SLR I am using win10 pro 22H2 19045.2846, HTC Vive, 5600X, 3070

Sandi_SLR

Also our dev team asked if you can install https://free-codecs.com/hevc_video_extension_download.htm and try.

crazyfists

Sandi_SLR Yes installing that worked for me thank you

Sandi_SLR

crazyfists Dorden Thank you for system info, we can now fix it so it wont happen for other users.

Dorden

Thank you for looking into the matter. I use WinPro 19044 build, Oculus Rifr, Touch Controller, GTX2080Ti, i7-9700K

Will test that download when i am at home again...

EDIT: I did just installed the codec from your provided link and now it works again! Thank you very much!

Regards