Always black screen display circle loading ring, a minute or so prompt connection timeout, access to the website and upgrade software are normal. In China, you have to use VPN to access it.
Please tell me how to use your APP with VPN on
Hi, sorry for late reply. You need some VPN software first. It should be the same way as without VPN.
DavesuppVR I have opened a VPN and can access any network, but can't access your APP's network.
Look at the pictures above.
I can visit your website.I can watch or download the video on the website. After downloading your APP, it's will be prompted to update. I can also update it normally. After updating, the software will be as shown above.
cdwmhcc could you tell me which VPN are you using?
cdwmhcc This is not a VPN but a proxy. It's different. We don't have any option in the app to set a proxy. I will try to test it however.
DavesuppVR What is the result of the test? There are no solutions
I've been testing with some other software as well, but no luck. Try VPN service perhaps.