Recently my slr app and deovr app (quest2) both met the same problem. The videos are forever loading with the three swinging dots. I can open home page and browse but videos won't preview either.

I have checked it's not my connection problem.

Anyone has the same issue or knows how to solve that?

Many thanks

    hi Soli
    It looks like you are using a VPN, correct? (It's allowed, don't worry 🙂 )

    • Soli replied to this.

      Rakly3 Yeeeep is that a problem? I used the same VPN before and it worked

        Soli It can be the problem.
        Try a different country.

        If still doesn't work, unplug your router for a minute or two and meanwhile reboot your system.

        How are you using the VPN? App sideloaded on Quest 2? Ising a hotspot with PC/phone? Configured in router?

        • Soli replied to this.

          Rakly3
          Thanks a lot Rakly. I would have a try with your suggestion.
          It's an app sideloaded on Quest 2

          I start having the same problem recently.The problem is usually resolved by rebooting the Quest2 head set.

            mgbgt35 If you are using the DeoVR app from the Meta store, try going to the Quest storage settings and deleting the cached data. Then load DeoVR again.
            If this also helped, can you let us know?
            Thanks!

              Rakly3 Before I do this,can you tell me if I delete the cached data as you suggest,will all my other apps be deleted as well?If so,how can I get them back?Sorry for the question as I am not familiar with these technical stuff.

                mgbgt35 It doesn't remove any apps. Just remove the cached data for DeoVR. It's similar as reinstalling it.