withy We don't really have direct engagement with anything related to payment processing, so I don't really have a specific answer other than suggestion you contact your bank/credit card company to confirm the attempted purchases were legitimate (unless that's who you were on the phone with). Though I'm assuming if you contacted Epoch that may be what they advised you to do.
Alternatively you could try signing up through a different payment processor (Securion or Verotel), which you may have better luck with.
For anything more specific though you'll probably want to submit a support ticket here so that we can pull up your account info/etc. and aren't having to post anything like emails/etc. here in the forum.
