Hello,
i have a premium subscription, but can't use it because i get the Unsupported Format error with every video.
The funny thing is that only videos in the free video section are perfectly playable. I didn't change anything on my computer. I started the app and it worked. When i restarted it 5 minutes later it just stopped working. I did try to restart my computer, reinstalled the app including deleting all appdata folders and i i reinstalled HVEC and i did try serveral other things. Nothing works. I'm using a WMR headset btw on the recent version of windows 10.
I'm somewhat mad now that i did pay for it, when i can't even use it properly. I don't think it's really my fault and something in the app broke when i did use it. I'm not even sure what it was. Maybe when i watched a video in 6XXXp or something.
Pls send help.