Unable to use DeoVR or SLR apps on Quest 2

wtpgb

I've submitted the support contact form about this multiple times, but I have not been able to use either the DeoVR or the SLR apps for Quest 2 for the last 2-3 weeks (I only get the spinner and it never loads). I included my username/email and IP address each time.

This happened before and it was fixed within a day or two by sending my username and IP address to support using the same form. Either way, I'm still able to use the website, but many features obviously only exist in the app.

Thank you

wtpgb

It's been days and still no response?

Unfortunately, I'll probably be canceling my subscription as it seems you're not able to provide proper support.

justsomedude101

wtpgb Sorry about that. It looks like you received a support ticket response back on April 9th where you were asked for a bit more info and given one possible solution, but we didn't hear back from you on it again, so I'm assuming you didn't see that email or the potential fix didn't work.

Please try the below:

If it's the DeoVR app installed from the Oculus Store, then try going to the Oculus Storage settings and remove the temporary/cached data for the app. In many cases this should fix it. If it's still not fixed, repeat the process but shut down the Quest 2 completely (please be sure to actually shut it down, not simply restart). Then start it again and launch DeoVR.

If the app is sideloaded, then remove the app completely from the Quest 2, reboot and reinstall.

And as always: please do NOT post any personal info here in the forum!