• Support

  • Download Speeds ARE a problem that needs addressed.

Yes, I've read the other threads. Yes, I know the consensus is that a download manager is the solution. For those that find this solution acceptable, great. However, SLR seems to find this solution acceptable instead of actively working on a solution, and that is disgusting. I read one of their responses in another download thread stating that this is a "streaming site" not a downloading site... That's a bunch of horse shit- the site is marketed as both a streaming and downloading site, not streaming site with minimal downloading capabilities.

I bought a 2 year subscription because of that dishonest marketing. Quite frankly, if I knew the download issues were as bad as they are with no intention of fixing them, I'd have never considered giving a penny to this company.

For those who say "Pussy, deal with it"... your missing the point. SLR can continue dealing with the VERY small percentage of folks that are willing to deal with their horrible server issue as they wish. I'm sure they view it as not an issue because the majority of folks here seem to be okay with the situation. What's being missed is the thousands of people who won't subscribe because of how crappy things are here. I personally think it's dumb to cater to those demanding the lowest standards while leaving out everyone else. I've given SLR enough money- I won't give them another penny unless they care to address the issue properly.

For reference, I have Google Fiber, 2GB down and 1GB up. I just finished downloading 1 movie- it took just shy of 2 hours.... Fix. It.

    I've just downloaded a file with a 20 to 40 mbit/s download rate and that's imho not the best I've seen but still ok imho.

    I can of course only speak for me here in Germany. It might be a rather selective issue depending on your location.

    Don't shoot the messenger here, but have you tried using a paid VPN? I don't have Google Fiber so I don't know if they manually slow sites that have heavy traffic down, but I do know that with my ISP (Cox) they throttle the shit out of SLR but no other VR porn sites. Maybe that's due to SLR having higher traffic across the board, maybe it's due to me downloading many of the "original size" 50+ GB files, who knows.

    But I do know that when I'm not using a VPN I get around 3-4 MB/s download on SLR, which takes an hour+ to download even a small/medium size file. But when I use a paid VPN (in my case Hotspot Shield), I get 20+ MB/s no problem on any number of their servers.

    For my part, I have 1 gigabit fiber and I sometimes go up to 70/80, but I usually run around 50/55.
    My videos download in just 1 or 2 minutes.

    Its SLR's only bad aspect IMO.
    Almost everything else about the site is good or great.
    The pros outweigh the cons, this site has more features and ease of use than any other VR porn site... lately I've subbed to the top sites and was underwhelmed by them after being used to SLR despite those other sites download speeds always completely maxed out my 1Gb fibre.

    Fiber is only guaranteed up to the ISP node. There's also nothing to fix on our side. If you don't want to use a (free) download manager, you can always try a VPN. This also fixes it in many cases.

    the site is marketed as both a streaming and downloading site

    Unlimited video streaming and unlimited script streaming.
    Limited video downloads and limited script downloads.

    Just like Netflix.

    Some studios don't even allow downloads of their scenes. Only streaming.

    I'm sure they view it as not an issue because the majority of folks here seem to be okay with the situation

    The majority of people don't have any issues. People with issues are below 0.1% of the userbase. I wouldn't be able to single handily do customer support and customer tech-support if it were a lot of people with issues.

      Rakly3

      Rakly3 Fiber is only guaranteed up to the ISP node. There's also nothing to fix on our side. If you don't want to use a (free) download manager, you can always try a VPN. This also fixes it in many cases.

      You're proving my point. The fact you won't even acknowledge there is a problem is why this site doesn't deserve the support it gets. Requiring the use of third-party software to cover up an issue with your allotted bandwidth from your server is the whole point of this thread. That literally IS the issue. Everything is to fix on your side.

      Rakly3 Unlimited video streaming and unlimited script streaming.
      Limited video downloads and limited script downloads.

      Just like Netflix.

      Again, no. Stop trying to mislead to cover up your shortcummings (pun intended). Nearly every video, if not every video, on this platform can be downloaded for offline viewing. Netflix has the exact opposite policy regarding downloading videos. Netflix is a streaming service, not a downloading service. Last time I checked, "Just Like" and "Exactly Opposite" were antonyms...

      Rakly3 Some studios don't even allow downloads of their scenes. Only streaming.

      Yes, those would be streaming services that are "Just like Netflix." As has been made clear now, this site is not at all like Netflix.

      Rakly3 The majority of people don't have any issues. People with issues are below 0.1% of the userbase. I wouldn't be able to single handily do customer support and customer tech-support if it were a lot of people with issues.

      Did you read my post?? I addressed this specifically. Let me reiterate- What's being missed are the thousands of people who won't subscribe because of how crappy things are. Tech support is super easy when the solution is to let the users with issues or concerns leave or never sign up to begin with. When all the people with problems are gone, there are no more problems to solve! Considering your methodology, I absolutely understand why you can handle all customer support and customer tech support... Do your job- realize it IS an issue that needs to be addressed.

                  An issue with your connection, ISP throttling or system not handling multistream very well is not our issue. Plenty of ppl download just fine without a Manager, if you have an issue multistreaming, a manager will help you around that.

                  Netflix lets you download aswel as stream.
                  If you go sign up with us, it says in big bold font it's streaming. Only in the disclaimer it mentions downloads. Our app is completely built for and around streaming. You literally have more functionality streaming from SLR than playing local files.

                  You have no idea what our numbers are lol. There are studios not going belly up exactly because they have SLR. We even do the support for some of them. We literally sponsor and help create new VR studios. It's not like other websites don't receive complaints about download speeds. SLR just has a much larger userbase, so you'll also see more people talk about it.

                  Stop pretending you know what you are talking about.

                  Your system/UEFI settings could be power-throttling, your packet sizes can be too large, your clustersize could be too large or small, not enough upload bandwidth for multistream downloads, not enough CPU recourses to handle multistream. You could be going through a bad node, need another DNS, Your home network might be having issues. Caching issues with your HDD/SSD/virtual memory/HDD thrashing/bad controller... A bunch of people get their download speed with us fixed simply by restarting their modem. Even Windows could be throttling you.,

                  I could go on a while...

                    Rakly3

                    If you think its 0.1% users your IQ scored is at most 0.1 I recently came to the site a few days ago in fact and would describe your downloading service as simply unusable under normal operation if you attempt to download more than one file at a time. About 80% of my download attempts with 2-4 files simultaneously resulted in failure and speeds as low a 2.5 megs with combined speed over all of them as low as 10 megs. The vast majority of the problem is due your websites incompetent or intentionally restrictive coding that results in any user who is attempting to browse the website while downloading being logged out, this coupled with the extremely large file sizes and you guys intentionally throttling individual connection speeds makes it virtually impossible to use the site for downloads. Just because a download manager with a que system enabled forcing only 1 download at a time and queuing the rest of the downloads whilst simultaneously forcing each file to be downloaded in dozens or in some cases many dozen approx. 1-3 gig files. Yes this allows user to bypass your incompetent coding and maintain download speeds as high as 2.5 gb/s (at least for my internet connection) does not mean that this is status quo for competent coding and webhosting.

                    Boasting that 999 of every 1000 of your users are either willing to not download files, put up with downloading 1 file at a time at modest speed or willing to fix your incompetence using a download manger is absolutely no excuse to not fix the problem which for 99.9% of users is your fault and i find it rather offensive that you are so proud of having no intention to simply provide a decent service. Yes many sites are poorly coded or lack the resources in terms of their internet speed to fix issues which is why things like download managers are somewhat popular. However most sites pushing anywhere near the amount of data you are have no problems supporting even dozens of simultaneous downloads with combine speeds at or near the end users internet speed without a download manager. Amazon, steam, samsung drive, google hell even plex which isn't even a paid service as well as all other large file mainstream hosting services including Netflix which laughingly you compared your download services to.

                    I like many others am completely fine with technical issues, they are an integral part of the release first and then patch it later philosophy of our modern society. When you decide that broken is fine with no intention to fix it, that's a problem and trust me you have more issues with your download service than literally any site I have ever tried to use, especially when you consider the fact that your internet bandwidth is almost unfathomably massive.

                        All network and Media encoding specialists apparently.

                        You comparing services whom have servers withing ISP networks and use 10x less bandwidth for streaming with a service that most hosting services can't support due to the amount of data needed per stream. You guys really don't seem to grasp how big of a difference there is between streaming servers and file hosting. Let alone the different way the videos are encoded to accommodate streaming media.

                        PS FaustVII Name-calling is not needed.

                        I'm not one to close a thread to put an end to a discussion. But I'm personally done with responding to it. Aside from bickering with each-other there's nothing more to be said.

                            I'll pitch in here. I have had the same thing with at least CzechVR that if you download with browser, DL is likely to stop at some point. (Here too.) Also speeds are not the best with browser. After reading some old topic where probably Rakly3 gave some tips, everything has been smooth. I use "Free Download Manager", remember to set connections per server to around 15 and simultaneous works okay too,5 DLs. Before adding multiple connections my speeds with DL manager were few slow, but with added connections they sometimes peak around 900 mbps. Average would probably be around 300-500 mbps. Speeds do vary somewhat depending on the day and the hour of the day, but not a lot.

                            Rakly3

                            Rakly3 Stop pretending you know what you are talking about.

                            You're funny. Here's a better idea- Stop assuming I don't know what I'm talking about. I spent 5 years as an IT guy in the Army (25B). After Army, I got my BA/BS while interning at Google. They hired me as a Network Engineer after I graduated. After working for them in GA and MA, I had to move to TX. Now, I work for AWS (Amazon) as one of their Cloud Infrastructure Architects. I know exactly what I'm talking about.

                            Rakly3 Netflix lets you download aswel as stream.

                            You keep perpetuating this bs. Regurgitating bullshit means you have to eat it again first. Please, stop. Nobody deserves to suffer that pain. Feel free to spew it in my face, however, when at least half of Netflix is downloadable.

                            Rakly3 If you go sign up with us, it says in big bold font it's streaming. Only in the disclaimer it mentions downloads. Our app is completely built for and around streaming. You literally have more functionality streaming from SLR than playing local files.

                            Take a look when I first signed up. That "big bold font" crap wasn't around since day 1. It definitely wasn't there when I initially joined. Policies change, and I get that. Your comment, however, was pointless because it didn't apply to me. Also, I'm not a fan of the app. I prefer Whirligig. Don't get me wrong, I think the app is great for most people. But I'm a linux kind of guy, not a windows man. (I hope that analogy makes enough sense)

                            Rakly3 You have no idea what our numbers are lol.

                            ??? I'm an IT guy. Of COURSE I know your numbers. I think it's funny that Germany is climbing so rapidly with its unique connections... We both know why that is though. Or, at least, I know why that is. It's not normal for a single Country to have a near 30% uptick in activity... Your holding on to around 3M monthly visits, significantly up from May, but your now flatlining which I'd have to assume is normal for this time of year. My point was never how many you have, it's how many you could have if you did your job correctly. Potentials matter.

                            Rakly3 Your system/UEFI settings could be power-throttling, your packet sizes can be too large, your clustersize could be too large or small, not enough upload bandwidth for multistream downloads, not enough CPU recourses to handle multistream. You could be going through a bad node, need another DNS, Your home network might be having issues. [...]

                            I could go on a while...

                            Go on as long as you'd like. The issue is still on your end. My plate is full, but I know a few people that are more than capable of solving your issue who are currently looking for work. If SLR wants to get serious about fixing their stuff, I'd be more than happy to point you to their linkedin page. They would've offered the following response:

                            "We're sorry you're experiencing issues with your download speeds. I'm unfortunately not seeing any slowdown coming from our end. Based on your experiences, however, it's clear a slowdown is occurring somewhere. As this seems to be an isolated incident with just you, I won't be able to determine a solution without tracing your connection to our servers in real time. I'm happy to do this, but I'll need you to send me an email with your name, account name, and phone number so I can contact you and we can synchronize our efforts."

                            And then, they would follow through. They would NOT blame the user without first analyzing their problem.

                            doublevr castlemeup Speed issues suck. Make sure to check this out https://www.sexlikereal.com/blog/279-how-to-get-the-slr-streaming-speeds-you-are-looking-for as we pay extra to assure high speeds to SLR servers and CDNs

                            I wish you had someone there who understood how to take advantage of all you're paying for. Read my above paragraph. I'm serious- I know a few highly reputable players that are looking to pick up extra work. It's a win win win- they get more work, I get acceptable speeds, Rakly3's inadequacies will stop affecting SLR's wallet.

                                          Locking the thread. This is going nowhere.

                                          @castlemeup please follow up support via email, if they are not capable of working out the solution for you, feel free to explore other services as well where downloads work better for you

                                          Thank you 👍️

                                          Philip locked the discussion .