Hi.
We are aware of issues regarding PaySafeCard payments. However we can not fix or help you with this. We advise contacting Epoch directly with all the info you have on the payment. When contacting Epoch or us about this issue, please include the payment information
Example:
2021-09-04
WorldPay AP Ltd 37.99 USD 37.99 USD
Transaktions-ID xxx
Webshop ID 100001xxxx
Our apologies for the inconvenience!
Please use a different payment method if possible. The issue still isn't resolved.
When using a prepaid debit/credit card, it might be needed to ask the card issuer/bank to allow payments to Epoch/Verotel.
Epoch are requesting the 10 digit member ID to resolve the issue. Where can I find this?
e902902 There isn't one for this payment as the payment is not registered with Epoch. If this is your first payment trough Epoch, then you don't even have an account there.
If you haven't already, send the payment information as shown above to support@sexlikereal.com
I have emailed you user name Rich2410A.As I made a purchase you took the money and I didn't receive the video ,I hope you sort this out and don't expect me to go around collecting reference numbers ,emailing epoch and doing all the leg work for you.Its bad enough you have taken my money.I did the buisiness with you not them,you should contact them and find all this out for us and then sort it all out.I have waited 24 hours ,if I have to then get a reply telling me to get reference numbers email them ,wait another 2 days, then they issue a refund which takes even longer ,I will do it all ,but I will never use the site again.Why should I purchase something from you then have a headache due to a mistake you made ,chasing my money all over the place .Mistakes are made but I would expect your customer service to sort it all our with the video or refund In 24 hours.You say use a different payment method,its too late for that once its done,you only find out there is an issue after checking on here.
Are you suggesting people should check on here to make sure payment methods you are offering on the site are working first before they try them in case they lose there money.
Why don't you disable the payment method.
