Hey everyone,
Sometimes videos may buffer, stutter, or fail to start. To help with this, we on the support team put together guides in our Help Center. They cover everything from internet speed and router setup to app settings, cache and video quality:
Before going through them, start with the classic and try restarting your device and router or connecting it to a different network, like a mobile hotspot from your phone. If it plays fine on the other network, the issue is most likely with your home network or your internet provider, and it’s worth contacting your ISP. If the problem doesn’t go away, follow the steps in the guides.
If nothing helps after all the steps, run our speed test while logged in, then submit a support request with a screenshot of the result and the test number. We’ll be happy to help you sort it out
