Video streaming issues

xxxscottyxxx

I’m experiencing constant stuttering / buffering whilst playing VR video’s on DeoVR after upgrading my broadband to a different provider, I’ve tried everything I can possibly think of to resolve the issue and nothing at all is working, I’m really hoping somebody a bit more tech savvy than myself might be able to help and suggest something I may of missed that’s causing the issue

Bit of a long post sorry but just want to provide as much information as possible.

For reference I was with TalkTalk prior to this swap for over 8 years, I only had a part fibre connection running at 70mb and I never once in all that time had one single issue, I was also just using the ISP supplied router

2.5 months ago I upgraded to Youfibre full fibre 1000 and in the whole time I have constant stuttering and buffering, VR video will just not play, everything else in the house works fine its just VR video. I’ve bullet pointed what I’m using and what I’ve tried below…

Quest 3 Standalone, fully updated
DeoVR player, fully updated
Purchased a new router as I was told the ISP supplied one was rubbish, I went for a Flint 2
Connected direct to the 5Ghz WIFI, no other people using anything in the household at the same time
Set the Flint 2 firmware to 4.8.3 as I heard 4.8.4 lowered the WIFI strength, I’ve also changed the country code from DE and tried UK and USA as I heard the default DE also reduces WIFI strength
I’ve disabled IPV6 as I’ve heard this can be a bug with Quest 3 so it’s now using IPV4
I’ve moved WIFI channel and manual selected a channel number on band 3 although I used an analyser app and could already see there was no interference from neighbours but tried this anyway
I’ve tried moving right next to the router, even though with my old slower connection I used to be in the next room and had zero problems, even right by the router I still get exactly the same issue
I’ve disabled battery saver on Quest 3 as also heard this can cause issues
I’ve run constant wired and WIFI speed tests and they all come back very strong, a wired test gives results of 1050mb to 1150mb, WIFI tested on the Ookla app shows constant speeds of 915mb and ping is always between 9 and 11

I have no idea why the video’s will not play, it looks like I have above and beyond what’s required but videos refuse to play properly, as mentioned above I had a much slower connection and a very old basic router before and everything always worked flawlessly

Any help would be most appreciated!

kumis

The issue happens in many videos but not all. I noticed this like couple of weeks ago.

Try watching some older videos, for me they work just fine 4096p.

My guess is that there is slow server somewhere where some of the newer stuff is kept. I checked few different studios and most of the over 1month old videos worked just fine. Most likely a bandwidth issue. If you scroll the video for X spot it takes like 3-4sec to start playing and then it stops after few seconds and then resumes for few seconds etc.

xxxscottyxxx

kumis Ive been a member of SLR for about 6 or 7 years, this issue started for me as soon as I switch broadband provider about 2.5 months ago before then everything was absolutely fine, I purchased a new router after the issues started and for 2 weeks no issues at all so I really though it was the isp provided router but then it started again, its even worse now, ive honestly tried everything and nothing fixes it

Its usually fine for 5-10 mins then as you say you try to skip to a part of the video then mine just freezes and wont play at all, if i try another scene it normally starts then about 10seconds later it will pause then maybe start again then freeze again then get worse and worse until nothing will play at all.

Exiting the app and restarting the headset clears the issue for a couple of mins then we go back through through exactly the same loop...its basically unusable for me at the moment and has been like this for almost 3 months, I honestly thought it was my new new isp but ive since seen several people reporting the same issue so maybe it was sheer coincidence and the issue lies with DeoVR player or SLR? Im really not sure but its driving me mad!

AlexSLR

xxxscottyxxx Can you please specify whether the issue also occurs in the Meta browser, on the desktop and in the Hyper app?

xxxscottyxxx

AlexSLR I don't have PC so cant test desktop but I will download the hyper app and see how thst works but im sure I saw the other guy who is having the same issue say it was exactly the same in hyper so im guessing I will be the same

xxxscottyxxx

@AlexSLR ive just tried Hyper and just as I thought the problems are exactly the same. In fact today is even worse, I normally manage 5 or 10 mins before the stuttering and refusal to play anything starts but today the issue was there right from the start

I actually got an adapter today so ive just connected my Quest 3 direct to the Flint 2 router with a CAT 6A erhernet cable and still the video refused to play so its not like its wifi issue or anything

Very frustrating but at the moment im left paying for a service i suddenly cant use anymore, are you able to get your tech guys to look into it plesse to see what's causing this. Thanks
EDIT, just tried it on Meta browser and everything works flawlessly. Not one single stutter or freeze, all scenes in 4090 and all played perfect, I kept jumping to difffernt parts of each scene and it was super responsive, played straight away without delay or stutters.

So good news and bad news for me, bad news ive spent weeks trying everything cos I thought the issue was my end. good news I now know it isn't but I'd still rather use DeoVR, ive never used the Meta browser before but I couldn't even see and controller options so I couldn't tilt the screen at all so really would rather go back to DeoVR if the issue can be identified and fixed

AshSLR

We will provide further updates in this thread: https://forum.sexlikereal.com/d/11199-deovr-hard-freeze/31