Bring Back Different Video Formats!

bickaroo48

Please for the love of god bring back different video formats like AVI. Never had any playback problems before. now with the only option for video format being h265 60 fps, my videos buffer every 2 seconds no matter what! I have to lower the quality severely to have even a remotely smooth playback and it sucks! Please bring back AVI or other video format options!!!

EveSLR

bickaroo48 Hey, please take a speed test here. What headset do you use? Do you watch SLR via the DeoVR app or in the headset browser?
Does the buffering happen for every video? You can also contact our support by submitting a ticket via this form with all the details.

bickaroo48

EveSLR thank you for replying. i have the meta quest 3, deovr app. yes the buffering happens for every video and it started ever since the video format changed to 60 fps. nothing else has changed about my wifi. i have to drop the quality down significantly now in order to watch anything smoothly. never had that problem with the avi format or even the regular h265 old format

EveSLR

bickaroo48 thank you. Could you please check your internet speed and share it with us, along with your headset firmware version and app version? It would also be helpful if you could send us a video of the issue here

bickaroo48

speed test ID: 300846. headset firmware and app are on the latest versions and im not gonna take a video because when playing a video, it literally just pauses every couple seconds due to it loading. i appreciate your attention to this concern

AlexSLR

bickaroo48 Please try the steps from this article: Playback Issues

bickaroo48

AlexSLR uninstalled reinstalled, cleared cache, freed up space. i even turned off every other device in my house that uses wifi. problem still persists

AlexSLR

bickaroo48 Thanks for the update! We will need to check your case further. Please submit a request to the support team: https://help.sexlikereal.com/hc/en-us/requests/new
Make sure to describe the issue in detail. You can also include the link to this post in your request.