I lose internet access when using SLR and Quest3.

TellYourMomISaidHi

Hi everyone, First time posting. I've been recently having an issue where my internet access cuts out after 10-20 minutes of using SLR when using my quest3. The outage is not isolated to just the Quest as it knocks out internet access to every device in my house. I get a (can't connect to server) error on headset, even the DEOVR videos will not load with it showing an error about not being connected to internet. When I check my phone's WIFI it says connected - no internet. Same with TV and laptop. I never lose WIFI just internet access. Once I close out and shut down the quest3, after 10 minutes or so my internet access comes back to all devices. This only seems to happen when using the quest. As an experiment I did watch SLR for about 30 minutes using the chrome browser on my phone not in VR and it doesn't seem to kill the internet access.

I have new router with wifi6 and fiber internet 2gig up 2gig down, with a speed test showing 180mbps where I use SLR which is on the opposite side of the house in relation to the router. Even tried in the same room as the router with the same result. I have tried other sites, not VR, but was able to stream from my phone and cast videos to my TV for as long as I want with no issue. There are no parental controls set on router as I live alone.

Could it be my ISP is blocking my internet when I use SLR on my headset? It is not my quest3 as I can play games and watch YouTube for as long as I want. My ISP is relatively new to me but SLR was working fine when I first got it, I've only had it 4 months. The issue first started about 1.5 months ago.

Seems weird for an ISP to be blocking my access as I am not doing anything illegal by watching SLR... Although I do live in Florida and I'm sure they would make it illegal to rub one out if they could. Its really F-ing annoying to have a session cut short... if I wanted to be left unsatisfied I would go to a strip club.

If you made it this far, thank you for reading my rant. Hopefully this can be fixed because I can't use my Subscription with this problem. Also hoping I don't have to call my ISP and tell them to stop messing with my wank sessions!.

Hopefully someone can help me figure this out.

Silly-Sausage

TellYourMomISaidHi Hi everyone, First time posting. I've been recently having an issue where my internet access cuts out after 10-20 minutes of using SLR when using my quest3. The outage is not isolated to just the Quest as it knocks out internet access to every device in my house. I get a (can't connect to server) error on headset, even the DEOVR videos will not load with it showing an error about not being connected to internet. When I check my phone's WIFI it says connected - no internet. Same with TV and laptop. I never lose WIFI just internet access. Once I close out and shut down the quest3, after 10 minutes or so my internet access comes back to all devices. This only seems to happen when using the quest. As an experiment I did watch SLR for about 30 minutes using the chrome browser on my phone not in VR and it doesn't seem to kill the internet access.

I have new router with wifi6 and fiber internet 2gig up 2gig down, with a speed test showing 180mbps where I use SLR which is on the opposite side of the house in relation to the router. Even tried in the same room as the router with the same result. I have tried other sites, not VR, but was able to stream from my phone and cast videos to my TV for as long as I want with no issue. There are no parental controls set on router as I live alone.

Could it be my ISP is blocking my internet when I use SLR on my headset? It is not my quest3 as I can play games and watch YouTube for as long as I want. My ISP is relatively new to me but SLR was working fine when I first got it, I've only had it 4 months. The issue first started about 1.5 months ago.

Seems weird for an ISP to be blocking my access as I am not doing anything illegal by watching SLR... Although I do live in Florida and I'm sure they would make it illegal to rub one out if they could. Its really F-ing annoying to have a session cut short... if I wanted to be left unsatisfied I would go to a strip club.

If you made it this far, thank you for reading my rant. Hopefully this can be fixed because I can't use my Subscription with this problem. Also hoping I don't have to call my ISP and tell them to stop messing with my wank sessions!.

Hopefully someone can help me figure this out.

Obviously this could be so many things, but try changing your channels of your frequencies, as neigbours can often use the same channel and that knocks things out.

2.4ghz - Channel 11 is a favourite for many., due to less cross interference

5ghz - I personally find a channel over 100 good but this can come with issues and a warning (find details yourself)

Also make sure that a wi-fi device is not too close to the router as that seems to confuse them.

Again, so many things it could be, but very doubtful it's anything to do with your ISP or SLR

TellYourMomISaidHi

I did actually try that. I am currently on channel 11 (2.4) and I believe 154 for 5g. I have tried other channels using a wifi analyzer but still get the same issues. It is really odd and started happening out of the blue. There are no wifi devices super close to router, closest being around 15 feet away and it is a wled light sign connected on the 2.4ghz channel.

I cant imagine the ISP cares as long as the check clears. And I don't think it is SLR as it seems to work fine on my phone once the internet access comes back online.

Silly-Sausage

TellYourMomISaidHi I did actually try that. I am currently on channel 11 (2.4) and I believe 154 for 5g. I have tried other channels using a wifi analyzer but still get the same issues. It is really odd and started happening out of the blue.

As you have a new router, also, try forgetting the network on your headset and re-login just to make sure you have the correct connection security etc and nothing left over from the older router - Again i'm just guessing here due to so many variables.

Also use 5ghz for Quest 3 due to better bandwidth

I'm guessing you have also tried 'auto' channel for 5ghz as you seem to know what you're doing etc and understand the potential issue with radar interference.

TellYourMomISaidHi

I never lose WIFI as everything in the house is still connected to my network. When it happens the internet light on my fiber router/ONT does go out. When I connect to router through the phone app it says it is connected with no internet.

I did call the ISP Customer Service the first time it happened and told them I don't have internet, they ran some tests and reset the system remotely. They told me I'm having a large amount of packet loss and said there was a reported issue about 10 miles from me and they were working on it. 5 minutes after the call my internet access came back online...

It has consistently happened every time I have tried to use SLR on my quest since.

TellYourMomISaidHi

Silly-Sausage I did try that as well. I also ordered a TP-link wifi6 extender and created a separate wifi network that only has the quest and handy connected to it. Still has the issue...

TellYourMomISaidHi

TellYourMomISaidHi

Silly-Sausage the ONT/router is a Nokia Beacon 6 for reference. I did use auto config for channel for a few days but it didn't make a difference. I'm also in a single family home and not an apartment complex so channel congestion isn't out of control.

Silly-Sausage

TellYourMomISaidHi I never lose WIFI as everything in the house is still connected to my network. When it happens the internet light on my fiber router/ONT does go out. When I connect to router through the phone app it says it is connected with no internet.

I did call the ISP Customer Service the first time it happened and told them I don't have internet, they ran some tests and reset the system remotely. They told me I'm having a large amount of packet loss and said there was a reported issue about 10 miles from me and they were working on it. 5 minutes after the call my internet access came back online...

It has consistently happened every time I have tried to use SLR on my quest since.

I actually had very similar issue where all my connections were fine, but just couldn't get internet access just randomly out of the blue, i thought it might have something to do with the amount of devices connected, lights, smart plugs etc

As i live in the UK i was using a Superbhub 2 which was very old and recently got forced to update to a later surberhub and ever since it's been stable apart from the fact that all my ethernet connections now seem to be restricted to 100mps, even though all my cables are cat5e, bit frustrating but i prefer the stability over speed and gonna get new year out of the way before i start trying to figure out my issues.

TellYourMomISaidHi

Silly-Sausage there are only 13 devices on my network.

Silly-Sausage

TellYourMomISaidHi there are only 13 devices on my network.

Sorry mate, i've been there and feel your frustration, hope you get sorted

TellYourMomISaidHi

Silly-Sausage thank you, I appreciate your help. I've been messing around with WIFI since the beginning of its time. I still remember my first linksys router. I hope I can get whatever is happening sorted out as trying to use my SLR subscription has been extremely frustrating since this started happening.

I appreciate your time and help. If you think of something else to try let me know.
Thanks again.

Silly-Sausage

TellYourMomISaidHi I appreciate your time and help. If you think of something else to try let me know.
Thanks again.

You're welcome, i'm sure others with better knowledge than me will do their best to help 🙂

Silly-Sausage

Do you have a firewall on the router that you can disable for testing ?

Is it done through an app that you can check ?

BTW: if somebody randomly tells you to disable your firewall, DON'T DO IT... i only suggest this for personal testing 🙂

As you suffer packet loss:-

TellYourMomISaidHi

Silly-Sausage I don't have access to firewall settings through the app. I'm working at the moment so can't plug into my routers admin settings but I can check there later. I do know that T-Mobile Fiber (my ISP) locks down a lot of the more advanced settings to keep people who don't know what they're doing from messing around. I do know that their system uses CGNAT which could also be a part of the problem. It is just weird that everything worked fine for 2.5 months before this issue started.

I can possibly try giving the quest3 and handy a static IP and putting them into a DMZ if I don't have direct access to firewall settings. Although that comes with its own set of risks. I don't believe I can do any port forwarding with CGNAT. If I get some time tonight I will poke around in the router to see what I can find. Unfortunately T-Mobile does not give out the super-administration login information to customers, so I am limited on what I can change.

Silly-Sausage

TellYourMomISaidHi Too be honest you sound more knowledgeable than me but one more thing to try is:-

You may have already tested, but you can reduce your 'Channel Width' to 20mghz on the 5ghz frequency for potentially less interference but less speed, i guess it's worth trying

I think there may be options of multiple channel widths, the lower you go the less interference at a cost of speed.

TellYourMomISaidHi

Silly-Sausage I believe I'm set to 40mhz right now on the 5ghz band as it seems to offer a good combination of range, speed and stability.

Silly-Sausage

TellYourMomISaidHi believe I'm set to 40mhz right now on the 5ghz band as it seems to offer a good combination of range, speed and stability.

Yeah i think that's the average setting, mines on 20/40/80 which i assume is like auto but only guessing

SchnuppiLilac

TellYourMomISaidHi I doubt that you will find a solution in this forum. I recommend to copy/paste your initial post into ChatGPT (or whatever you prefer) and continue the conversation from there.

dolphin7559

FBI got your internet tapped

AlexSLR

TellYourMomISaidHi We are sorry to hear that such an issue occurred.
Unfortunately, there is little we can do in this case, as it is likely to be related to the Internet connection.

As an experiment, you can try watching SLR in the Meta browser and see if the connection is lost.
Besides contacting your ISP, you can also try a VPN.

We hope that the issue is resolved soon 🙏

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